Privacy Policy
Last Updated: May 2026
Drain Doctors Plumbing (operated by Blue Ribbon Home Services LLC) is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you contact us or use our services.
Information We Collect
We may collect the following information:
- Name, address, phone number, and email address
- Details about your plumbing service requests
- Payment information (processed securely through third-party payment processors)
How We Use Your Information
We use your information to:
- Schedule and perform plumbing services
- Send appointment reminders, dispatch notifications, billing notifications, and job completion surveys
- Respond to your inquiries
- Improve our services
SMS / Text Message Communications
Drain Doctors Plumbing will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
Sharing Your Information
We do not sell or share your personal information with third parties for marketing or promotional purposes. We may share information only as necessary to perform services (e.g., payment processors) or as required by law.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to request information about how we collect, use, and share your personal data. To make a request, contact us using the information below.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.
Contact Us
If you have any questions about this policy, contact us at:
Drain Doctors Plumbing 205 South Street, San Luis Obispo, CA
805.544.1214
office@draindoctorsplumbing.com